Our average email response time is 2 hours, however this may extend to 4 hours during peak periods. If we receive your email outside of office hours, we'll get a response to you as soon as possible the next business day. Whether you're located in Auckland, based in Christchurch, or situated anywhere else across New Zealand including Dunedin, Hamilton, Wellington or Tauranga, get in touch with us today.
Delivery options for your postcode
Standard
Thu 19 Nov
Arrives in 8 days
$15.90
Saver
Fri 20 Nov
Arrives in 9 days
$12.90
Best Value
Flexible
Arrives in 10+ days
$9.90
Arrival dates are estimates and include production + delivery time.
How we estimate arrival dates + fees explained
Production Time
Production time is 4 business days* Order cut-off time is 2pm NZST (3pm NZDT) on business days. Orders placed after this time will be processed the following business day.
Arrival date = production time + estimated express shipping time to your postcode
Production Options (shipping fees apply)
Best Value: 7+ business days production + 3 day express shipping - $9.90
Saver: 6 business days production + 3 day express shipping - $12.90
Standard: 5 business days production + 3 day express shipping - $15.90
Production time
Our standard production time is 5 business days, however if you need it sooner we offer the following Fast Track production options:
4 business days: Surcharge: $30 or 15% of your subtotal applies
3 business days: Surcharge: $40 or 25% of your subtotal applies
Delivery time
Delivery time to your postcode is estimated by NZ Post and is added to the production time to determine your estimated delivery date.
The NZ Post delivery fee is $9.90 nationwide.
Note: Production times are longer for some highly customisable products such as honour boards, personalised ribbons & custom ribbons, custom medals, coins & lapel pins. If a product has a longer production time than standard, it will be detailed on the product page.
What is covered by Freight Protection? Any loss or damage to your order that occurs during transportation.
Is late delivery covered by Freight Protection? Delivery after the estimated delivery date is not covered by Freight Protection. Delivery timeframes are estimated by NZ Post.
Ready for pick-up date = production time We'll send an email notification as soon as your order is ready for collection.
Production Options
7 or more business days production you choose your pick-up date - no fees
6 business days production - no fees
5 business days production - no fees
Handling Fees
What is a Handling Fee and what does it cover? At Awards And Trophies, we treat every single order with the same level of creativity and care, regardless of its size or value. Rather than impose minimum order levels, we apply a handling fee to small orders to ensure we can deliver exceptional customer service and the highest product quality every time. This is an additional fee to delivery.
How much are Handling Fees?
FREE for orders over $30 $6.00 for orders $20 - $30 $10.00 for orders under $20
The Handling Fee is charged once per order, not to each individual product in an order.
We are committed to delivering an exceptional customer experience.
Our Price Match Guarantee provides peace of mind that you'll always get the most competitive price, without compromising on our renowned quality & reliable service.
If you find a cheaper price for an identical, in stock item from a New Zealand competitor, we will match it instantly.
How It Works
1
Complete Your Cart
Add your chosen products to your cart. Repeat this process on our competitor's site.
Take screenshots of the competitor cart displaying all items, charges and the total price.
2
Price Match Instantly
Add PRICE MATCH in the promo code field in your shopping cart.
Follow the prompt to upload the competitor cart screenshot.
Enter the competitor price. This will automatically adjust our price to match.
3
Finalise & Pay
Enter your personalisation details.
Add your delivery details.
Pay the lower price. Simple!
Our team will verify the price and will only reach out if additional charges on the competitor website have been missed.
Terms & Conditions
What's included in our Instant Price Match guarantee?
The price of any identical product offered by a New Zealand competitor, whether it is their regular price or part of a promotional offer. Any additional fees charged by our competitors, such as engraving fees, setup charges, and extras that we include in our pricing.
What's excluded from our Instant Price Match guarantee?
Shipping and handling costs are excluded. No further discounts can be applied in addition to the Instant Price Match. Price matching is only applicable at the time of placing your order online and cannot be applied retrospectively.
